B2B Services: Cancellation and Refund Policy

​

Transparency and Trust: We strive to provide a clear and fair cancellation and refund policy for our B2B services.

Understanding the Needs: We recognize that unforeseen circumstances can arise, and we aim to be flexible whenever possible. However, due to the nature of our services, some limitations are necessary.

General Policy: Please note the following regarding cancellations and refunds:

• Full Cancellation:

  • For cancellations made Specific days or more before the scheduled service date (e.g., Bali package booking, visa application submission), a full refund will be issued, minus a Specific % processing fee (e.g., 10% to cover administrative costs).

• Partial Cancellation:

  • For cancellations made within Specific days of the scheduled service date, a X% refund will be issued (e.g., 50% for cancellations within 7 days).

  • Any non-refundable expenses incurred on your behalf (e.g., confirmed hotel reservations, visa application fees) will be deducted from the refund amount.

• No Refund:

  • Unfortunately, no refunds will be issued for cancellations made after the scheduled service date or upon project completion.

Special Considerations:

• Bali Packages: Specific cancellation terms may apply to certain travel arrangements within Bali packages (e.g., flight tickets, activity bookings).

  • We will inform you of any such terms at the time of booking.

• Visa and Passport Services: Due to the nature of government applications, refunds for visa and passport services may be limited.

  • We will advise you of any applicable refund restrictions during the consultation process.

Unavoidable Cancellations:

• In the case of unforeseen circumstances beyond our control (e.g., natural disasters, travel restrictions), we will work diligently to find alternative solutions or issue a prorated refund based on the services completed.

Requesting a Cancellation:

• To initiate a cancellation request, please contact us in writing via email at info@b2bbali.com with your project details and reason for cancellation.

Timeframe for Refunds:

• Once a cancellation request is approved, please allow 15 business days for the processing and issuance of your refund.

 

We encourage you to review this policy carefully before booking any services with B2B Services. If you have any questions, please don't hesitate to contact us.